Terms of Service

These Terms of Service (“Terms”) govern your use of the ScaledEasy website, client portal, and any related services offered by Scaled Program LLC (“Scaled”, “ScaledEasy”, “we”, or “us”). By accessing the site, requesting a quote, or signing a coaching agreement, you agree to these Terms.

1. Services

ScaledEasy provides non-exclusive business coaching and advisory services for small business owner-operators. Services are delivered through scheduled sessions, written guidance, frameworks, and supplemental learning materials. ScaledEasy advises; the client decides and executes. No outcomes are promised or guaranteed.

2. Coaching agreement

Detailed engagement terms — including fees, billing, cancellation, intellectual property, and dispute resolution — are set out in the coaching agreement that each client electronically signs before services begin. The signed agreement controls the engagement and overrides any inconsistent language on this page.

3. SMS / Text-message reminders

ScaledEasy offers optional text-message reminders for upcoming coaching sessions. You may opt in by providing a mobile number and checking the consent box during signup. By doing so, you agree to receive automated text messages from ScaledEasy at the number you provided.

• Message frequency: up to 8 messages per month (one 24-hour reminder and one 1-hour reminder per scheduled session).
• Standard rates: message and data rates may apply depending on your mobile carrier plan.
• Opt out at any time: reply STOP to any ScaledEasy message to stop future reminders. Reply HELP for support.
• Consent to receive text messages is not required to make a purchase.

4. Acceptable use

You agree to use the site lawfully, to provide accurate information, and to refrain from interfering with the portal’s normal operation. ScaledEasy may suspend or terminate access for abusive or fraudulent behavior.

5. Contact

Questions about these Terms? Head to our Contact page and we’ll route your message to the right person.